Over the years we have developed and implemented several speech applications for our partners and customers. These projects have included: dialog and call flow design, application development using VXML and SALT, fine tuning speech applications, computer telephony integration, Enterprise Java bean integration etc .

Developed a speech application for a large retailer based in the mid west. This application was developed on the Nuance platform. There were several challenging integration issues that were overcome. The speech application served as the main service scheduling application for several thousand customers. Several in house tools were used to simulate calls and develop test plans. These tools improved productivity and ensured quality during the development phase as it allowed our analysts to work with programmers.

Developed a CTI adapter for the credit card division of a high end retail chain. This adapter integrated with the Lucent CTI server and provided real time call information to Customer service representatives. The real time CTI adapter was designed to cache information between the IVR and the CTI server to allow for delays in requests coming in from the IVR. We also developed an interface to transfer calls.

Developed an EJB adapter for a large bank. The customer was looking at integrating the IVR application with an EJB application in order to centralize and leverage all the business rules. We developed a real time adapter that integrated the EJB server with the IVR and provided a 2 way pipeline between the applications. This EJB adapter allowed seamless user interaction with the Banks web and telephony application as they were accessing the same enterprise business rules.

Developed telephony applications for city and local governments. These applications allowed inspectors and contractors to access up to the minute information from the field. The same application has been integrated into the mobile and web channels.

Consulted with a mutual fund company in re-architecting their mutual fund application. Several improvements in the call flow were suggested.

Provided call center consulting and project management to a telecom service provider on implementing a large call center project.

Developed training material and trained many fortune 500 companies to write in house speech applications. This allowed many of our customers to achieve higher return on investment on speech technologies. The focus of these training sessions was to get call center personnel and programmers up to speed with latest tools and techniques of speech programming.